Return Policy
Effective Date: 22nd July,2024
Introduction
At Jasper Clothiers, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help with our straightforward return policy.
1. Eligibility for Returns
To be eligible for a return, your item must meet the following criteria:
- The item must be unused, unworn, and in the same condition that you received it.
- The item must be in its original packaging, with all tags and labels attached.
- The return request must be made within 30 days of the purchase date.
2. Non-Returnable Items
Certain items are not eligible for return, including:
- Sale items (if marked as final sale)
- Customized or personalized products
- Intimate apparel and swimwear
3. Return Process
To initiate a return, please follow these steps:
- Contact Us: Email us at contact@pensletech.com.ng with your order number, the item(s) you wish to return, and the reason for the return.
- Receive Authorization: Our customer service team will review your request and, if approved, will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
- Ship the Item: Pack the item securely in its original packaging, include the RMA number, and ship it to the address provided by our customer service team. You are responsible for the return shipping costs.
- Inspection and Processing: Once we receive your returned item, we will inspect it to ensure it meets our return criteria. If approved, we will process your refund or exchange.
4. Refunds
- Refund Method: Refunds will be issued to the original payment method used for the purchase.
- Processing Time: Please allow up to 1-7 business days for your refund to be processed after we receive and inspect your return.
- Shipping Costs: Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
5. Exchanges
If you wish to exchange an item for a different size or color, please contact us at [insert contact email] with your order number and the details of the exchange. We will provide you with instructions on how to proceed. Exchanges are subject to product availability.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [insert contact email] with your order number, a description of the issue, and photos of the damage or defect. We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund.
7. International Returns
For international returns, please contact us at [insert contact email] for specific instructions. Please note that international return shipping costs are the responsibility of the customer, and we recommend using a trackable shipping method.
8. Contact Us
If you have any questions or need assistance with your return, please contact our customer service team at:
Jasper Clothiers
Email: contact@jasperclothers.com.ng
Call: +234 806 677 1316, +234 814 087 1160
Address: No 41 Anglican Plaza, Irete Market, Owerri, Imo State
